Frequently Asked Questions
WHAT IS THE STATUS OF MY ORDER?
Once your purchase is confirmed, you will receive a tracking number that allows you to check on the status of the order. To track your order please login to your account.
HOW DO I CANCEL MY ORDER?
To cancel your order, please submit a request our contact page. Please provide your order number and reason for cancellation. Your request will be processed within 1 business day.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Black Suede Studio accepts Visa, Mastercard, and American Express debit and credit cards. Black Suede Studio offers you a completely secure shopping experience. All confidential or other information related to your credit card is encrypted and coded by the SSL protocol. We do not store any confidential information on our server.
DO YOU SHIP INTERNATIONALLY?
Black Suede Studio is proud to announce we ship WORLDWIDE! For all North American customers, orders over $250 will be entitled to free shipping. For any other orders, standard shipping rates apply.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Click here to read more about our return policy.
HOW LONG WILL IT TAKE FOR ME TO GET A REFUND?
Refunds will be processed within 1 business day. Please note that it takes 5-10 days after the refund for the funds to show up in your bank account. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.
HOW CAN I GET ASSISTANCE IF I NEED IT?
For assistance please contact us here and you will receive a response within 1 business day.
THE ITEM I WANT SAYS IT’S OUT OF STOCK. WHEN WILL IT BECOME AVAILABLE AGAIN?
If you like a style that is no longer in stock let us know with the style name, color and size and we will let you know as soon as it is available again.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Once you confirm your order, it will be processed within 1-2 business days.
HOW DO I KNOW WHICH SIZE WILL FIT ME BEST?
Our footwear fits true to size unless otherwise indicated. Take a look at our size chart to find out what size is best for you!
WHAT DOES FINAL SALE MEAN?
All our items are eligible for refunds or exchanges within 30 days EXCEPT if they are on sale. All sale items are final sale and can no longer be returned or exchanged.